Civic 365 - 311 CRM Citizen Experience Management Your Gateway to Efficient Citizen Engagement
Transform service delivery and citizen engagement with Civic 365, a Microsoft 365 based cloud solution. Combine digital and self-service channels for exceptional service. Increase efficiency and lower costs, while boosting staff performance and workplace morale.
Now Civic365 App is Available on Microsoft Teams
Citizen-Focused, Service-Oriented
Citizens are now the priority. Globally, there’s a growing emphasis on enhancing citizen interaction and their experiences with public services. Influenced by the private sector, citizens’ expectations are shifting, making digital transformation fundamental to engagement strategies.
Advance your public offerings by providing digital services crafted with the citizen’s viewpoint in mind.
Transforming Citizen Service Request Management
Civic 365 offers a revolutionary approach to managing citizen service requests. Our platform, anchored by our robust 311 CRM system, delivers streamlined, efficient, and user-friendly online solutions, fully integrated with key local government applications. Powered by Microsoft 365 and Azure, Civic365 makes tracking, reporting, and optimizing citizen issues effortless.
Streamlining Government-Citizen Interaction
- Automated Routing: Efficiently categorizes and assigns requests basedon location and type.
- Automatic Escalation: Based on pre-set service level agreements for timely responses.
- Duplicate Management: Pre-empts duplicate submissions for streamlined processing.
- Two-Way Communications: Enables direct and prompt updates or follow-up questions to residents.
- Internal Commenting: Facilitates team discussions on resolutions without external visibility.
- Report Card Monitoring: Evaluates performance against service level agreements.
Key Features:
- Quick Deployment: Easy roll-out of new service request types with point-and-click simplicity.
- Comprehensive Knowledge Base: A robust, searchable database at your fingertips.
- Omni-Channel Citizen Portal: A mobile-enabled, self-service platform for citizens.
- Call Centre Integration: Seamless connectivity with your existing call centre systems.
- Esri Mapping and Geolocation: Advanced integration for accurate mapping and location services.
- Versatile Reporting: Dynamic reporting functionalities for enhanced insight and decision-making.
Join the Smart City Movement with Civic365
Cloud security & privacy is heart of our solutions, we believe in zero trust policy and build solutions where our clients keep control of all the apps data within their cloud.
As an active member of Microsoft’s Partner group and Microsoft Cloud Service Provider, Civic 365 leverages extensive experience in Microsoft to deliver excellence in government solutions. Our expertise in public sector and deep understanding of Microsoft 365 tools position us uniquely to provide high-value solutions for next-generation cities.
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Enhancing Community Engagement
Our 311 CRM solution empowers residents to report non-emergency issues, share feedback, and request community information easily. It simplifies and streamlines workflows for government staff, fostering a collaborative and stronger community environment.
- Mobile Integration: Reduces calls with an intuitive mobile app, allowing residents to report issues on-the-go.
- Increased Engagement: Encourages active community participation by involving residents in meaningful dialogues.
- Integration Capabilities: Seamlessly integrates with existing government technology solutions.
Ready to Elevate Your Citizen Experience?
Explore our government technology solutions today and redefine how your community interacts with local government services.
Connect Civic with your other apps
Civic 365
with your Microsoft 365 apps instantly
100+ users ?
For one time purchase price,
For non profit organizations and govt funded educational institute pricing,
Get started with 14 days risk free trial.
No credit card details required
Civic 365 Plans
Standard
$1199
per user / month, billed yearly
Standard Plan Features
- Minimum 5 users
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- Custom request types
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
- Multiple departments groups
- Collaboration with ticket requester
Standard
$2499
per user / month, billed yearly
Standard Plan Feature…
- Minimum 5 users
- 50 ticket requesters
- Unlimited support tickets
- Commonly users service fields
- Dashboard
- Canned responses
- Custom signatures
- Custom ticket status
- Custom ticket sequence
- Ticket fields customization
- Private Notes
- Ticket Splitting & Merging
Plus
$4499
per user / month, billed yearly
Everything in Standard, and…
- Minimum 5 users
- Unlimited ticket requesters
- Unlimited support
- Customer satisfaction Surveys
- Free updates with support
- Create new ticket from emails
- Email templates
- Auto assign tickets
- Auto close tickets
- Auto capture email attachments
- Integrate with Asset Management
- Block spammers and domains
- Onelevel sub services
- Custom views
- Custom columns
Premium
$6499
per user / month, billed yearly
Everything in Plus and…
- Minimum 5 users
- Dedicated account manager
- Kanban View
- Escalate Level 1 & Level 2
- Multiple SLA choices
- Create Sub tickets
- Service and sub-service fields
- Auto escalate tickets
- Ticket due date reminders
- Ticket aging report
- Knowledge - base
- Approval workflows
- Custom forms
- Multiple mailboxes department wise
- Rules & automation
- Archive
- Create KB from tickets
- Create ticket through MS Forms
- Customize with Power Automate
- API connectivity
- Connect with Power BI
- Available in 10 language
- One free customization*
- Multilevel sub service*
Some of Our Clients
Frequently Asked Questions
Civic365 offers a revolutionary approach to managing citizen service requests. Our platform, anchored by our robust 311 CRM system, delivers streamlined, efficient, and user-friendly online solutions, fully integrated with key local government applications. Powered by Microsoft 365 and Azure, Civic365 makes tracking, reporting, and optimizing citizen issues effortless.